Return

Items Return

Any product you ordered at kilnex.eu be returned within 14 calendar days of receipt, excluding the day of purchase. Only products that show no signs of use under such conditions may be returned:

• Integrity of the factory labeling;
• The tags and labels are intact;
• No dirt or soiling;
• No damage of any kind.

It is necessary to fill in an application form, which is provided upon delivery. If for any reason it is not available, please contact us at the number given on the website. Our specialists will help to solve this issue.

Next you need to:

• Complete the purchase, which consists of the merchandise and the statement.
• In the document, be sure to specify the reason for the return and the date the item arrived.
• Send the return using any courier service.
• Wait for an answer about the arrival of the product in the warehouse.
• Money will be transferred to the bank card from which you placed the order within 3 days after checking the product.